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Investigation summary: bd received five samples and one photo for investigation.The returned samples underwent functional tests for low or no draw, and all tubes were within specification.The customer photo was reviewed and showed no evidence of underfill.Additionally, 20 retained samples were tested under similar conditions, and all were within specification.Based on a review of the device history record for the incident lot, all product specifications and requirements for lot release were met.This complaint has not been confirmed for the indicated failure mode: underfill.No definitive root cause could be established for the reported defect.Complaints received for this device and reported condition will continue to be tracked and trended.Information will be captured on trend reports and monitored.Our business team regularly reviews the collected data for the identification of emerging trends.
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