| Catalog Number |
E4115 |
| Medical Device Problem Code |
Application Program Problem (2880)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/03/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that the encor driver is without force to rotate the needle, produced an error during the time examination.It was further reported that the additional information was provided during two separate sampling procedures.Reportedly, the encor enspire system emitted an error sound and returned to the needle calibration screen without displaying an error message.Furthermore, all consumables were exchanged between these procedures.It was possible to complete the procedure with the change of driver.There was no reported patient injury.
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Additional Manufacturer Narrative
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H10: as the serial number for the device was not provided, a review of the device history records could not be performed.The sample was not returned to the manufacturer for inspection/evaluation.Therefore, the investigation of the reported event is inconclusive.Based upon the available information, the definitive root cause for this event is unknown.The instructions for use (ifu) is adequate for the reported device/patient code(s) and provides general instructions for use, as well as warnings, precautions and potential complications associated with the device.Upon receipt of new or additional information, a follow-up report will be submitted as applicable.H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Event or Problem Description
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It was reported that the encor driver is without force to rotate the needle, produced an error during the time examination.It was further reported that the additional information was provided during two separate sampling procedures.Reportedly, the encor enspire system emitted an error sound and returned to the needle calibration screen without displaying an error message.Furthermore, all consumables were exchanged between these procedures.It was possible to complete the procedure with the change of driver.There was no reported patient injury.
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Additional Manufacturer Narrative
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H11: manufacturing review: a dhr and manufacturing review was not required as the device was not returned.Investigation summary: the physical device was not returned for evaluation.No photos or videos were provided for review.Therefore, the investigation is inconclusive for the alleged issue as no objective evidence was provided for review.A definitive root cause for the reported switched to calibration screen issue could not be determined based upon the provided information.It is unknown whether patient and/or procedural issues contributed to the reported event.Labelling review: the labeling/packaging review was not required as the reported event is not associated with a labeling, packaging, or use related issue.G2, g3, h6 (component, method).Section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Search Alerts/Recalls
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