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Result of investigation: the device was sent to the manufacturer for inspection.During the manufacturer's technical inspection, the error description provided by the customer, "flickering in image" could be confirmed and assigned to a defective camera head cable.The th110 was found with a defective camera head cable.The reason for the defect is a break of the conductors in the camera cable by wear.The ifu nam292_en_v2.0_ifu_ce-mdr contains the following note on page 8 and 9: "3.2 correct handling and product testing if the product is not handled correctly, patients, users, and third parties may be injured.Only persons with the necessary medical qualification and who are acquainted with the application of the product may work with it.Check that the product is suitable for the procedure prior to use.Check the product for the following properties, for example, before and after every use: - functionality - damage - changes to the surface - in the case of several components: completeness and correct assembly.Do not continue to use damaged products.Dispose of the product properly." "3.8 failure of products the product may fail during use.Have a replacement product ready for each application or plan for an alternative surgical technique." the investigations did not reveal a root cause related to the labelling, the device, or its history.All production-related quality checks were passed, and no non-conformities were identified in the device's manufacturing records.The labelling was found to contain adequate instructions and warnings.The complaint history did not reveal any pickup in similar complaints; no trend was identified.The event is filed under internal karl storz complaint id: (b)(4).
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