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Updated: b4, d9, g3, g6, h2, h3, h4, h6, h11.Distribution history: this complaint unit was manufactured at csi on 10/23/2016 and shipped on 11/23/2018.Manufacturing record review: dhrs were reviewed and no non-conformities, related to the complaint condition, were noted.Service history record: this unit was returned due to a 2021 - 2022 recall (1216677-09-03-2021-003).It was subsequently updated and returned to the customer with the main board updated to the latest board revision.Historical complaint review: a review of the 2-year complaint history showed one similar reported complaint condition about shutting off.The unit was not confirmed to have an issue.Product receipt: the complaint unit was returned 5/1/2025.Visual evaluation: visual examination of the complaint unit revealed no physical damage.Functional evaluation: complaint unit was functionally evaluated and found to function properly.Root cause: the device tested to specification and found to meet all visual and functional test specifications.A root cause is not applicable as the complaint condition was not confirmed.Note: subsequent contact with customer indicated the unit was not cutting.As the unit functioned to specifications free of defects it is possible they may have used a single pad instead of the recommended double pad.Using the incorrect pad can result in the unit not cutting.The unit was evaluated, tested to specifications free of defects and returned to the customer.Coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.
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