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A user facility reported, "the one patty that was used had one of the rfid green strips come off." this has been updated to x-ray green strip as there is no rfid strip in the neuro sponge.Deroyal industries, inc.Requested return of the device, but it was not able to be returned.Deroyal reviewed the work order of the device and no issues were found.An inventory check was also performed on one case of the neurosponges.All strips were found to be attached and no other issues were found.Because this is a purchased part, deroyal did not have a risk analysis to review.A complaint to sales ratio was conducted between may 2023 to may 2025 and found to be (b)(4).A supplier corrective action request (scar) will be issued to the supplier, (b)(4).The supplier reviewed the device history record (dhr) and reviewed a previous similar complaint.Due to the previous complaint, it was noticed that when material thickness variations would occur, the production associates would adjust the horn clearance but fail to verify if the adjustment was within the specified parameters.Within the previous complaint, corrective actions were taken, but this lot was manufactured prior to the implementation of those actions.Root cause: because the sample was not able to be returned, the specific root cause was not able to be determined.However, with the previous complaint, a potential root cause would be that when material thickness variations would occur, the production associates would adjust the horn clearance but fail to verify if the adjustment was within the specified parameters.Corrective and preventive actions: corrective and preventive actions were taken on the previous complaint and would also apply to this potential root cause.These actions included: new horns with welder tips that provide more stability to the material.Additionally, work instructions were updated to mandate the verification of the distance between the horn and the anvil.With complaint specifically, a retraining was conducted for all the operators and supervisors on correct weld setup.Deroyal will continue to monitor for trends around this item and issue.This investigation is complete at this time.No further information is available at this time.We will provide follow-up report if additional information becomes available.
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