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(b)(4).The reported complaint of "device - staple line incomplete" could be confirmed based on the returned sample and the customer photos.The customer returned one unit of sgs23kit titan kit sales assembly for investigation.The customer returned the titan standard gastric stapler, 19mm introducer sheath, and the standard staple-line reinforcement.The jaws were opened, and it was observed that the drivers failed to be pushed up by the sled on one side of the lower jaw.The jaws were disassembled to observe the underside of the cartridge.Half of the sled was found under the cartridge between the proximal and distal ends of the jaws.The sled wing was observed to be torn from the midsection of the sled resulting in the drivers failing to engage on one side.The drivers were initially engaged at the distal end of both sides, indicating that the sled wing tore during use.The sled wing was observed to be torn from the midsection of the sled resulting in the drivers failing to engage on one side.The supplier responsible for the assembly process was notified of the complaint investigation details.Nissha, the supplier, opened complaint investigation to evaluate the reported issue.As a result, nissha's supplier, atalys opened corrective action request.Visual and dimensional inspections with the available n issha medical technology lot, lot # 240222b-c.5 sled samples were audited.No cracking, separation of material, damage or evidence of stress were noted on any of the samples audited.All dimensions meet the drawing requirements were confirmed to meet the drawing requirements.Atalys ottoville llc was notified of the teleflex complaint.The corrective action request was initiated.Atalys reviewed their molding process, assembly process, and workorders.The workorders applicable to the runtime of the lot were confirmed to have no recorded rejects tied to the sleds.Additionally, the supplier confirmed 100% visual inspections are conducted at each part of the process.Therefore, nissha and atalys completed their evaluations and were unable to conclusively determine the root cause for the broken sled.This was determined to be an isolated incident.Teleflex will continue to monitor and trend on complaints of this nature.
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