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Our quality department conducted various analyses on the returned device : - visual inspection : the valve was returned quite clean.The valve was set to position p1.The valve is connected to a reservoir resembling an omay, not manufactured by us, as well as a piece of orange-colored catheter, also not identified as one of our products.- pressure testing : the valve was not compliant, all pressure values were compliant (including in tolerance range) except for the pressure p5, which was at 161 mmh2o, exceeding the maximum of 155 mmh2o.- programming testing : the valve was compliant.The batch file has been reviewed and the valve complies with the expected specifications when release from production.All pressure values increased compared to when the valve was released from production, and only one pressure position (p5) was not compliant.However, this non-conformity does not explain the malfunction.Indeed, a programming test was performed using a leather model and a pak2, and no issues were encountered.Based on our experience on the filed, the most plausible explanation is that, during the reprogramming attempt, the magnet was not properly positioned.In the case of a valve connected to a reservoir, the magnet must apply sufficient pressure to "compress" the reservoir and bring the internal components of the valve closer together to enable unlocking.Finally, if the magnet is not correctly centered over the valve, the internal shuttles will not open, making it impossible to change the valve setting.However, we were unable to confirm this explanation based on the information available.In conclusion, the valve complies with the programming test.The root cause is not identified.This report is being resubmitted because the previous report sent on 06/25/25 (increment 00030) was not accepted.
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