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It was reported that a patient underwent an unknown procedure in 2025 and suture was used.During the procedure, it was reported to the dl, per sales rep that the pop-off suture pops off too easily with minimal tension put on it.Surgeon had to keep opening new sutures.Adverse impact patient/user: yes.Device is available for return.There were no adverse reported.Additional information was requested.
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Product complaint # (b)(4) h6 component code: g07002 - device not returned.This report is being submitted pursuant to the provisions of 21 cfr, part 803, part 4 subpart b.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.Attempts have been made to retrieve the device.To date the device has not been returned.If the device or further details are received at a later date a supplemental medwatch will be sent.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.Attempts are being made to obtain the following information.To date no response has been provided.If further details are received at a later date a supplemental medwatch will be sent.Were there patient consequences? if yes, please explain.When did the needle detach from the suture thread (removal from package / during handling prior to use on patient/ during passage through tissue / during tying / post-op)? please confirm, how many devices demonstrated the alleged deficiency? is this device or samples available for product analysis? if yes, to whom should the shipper kit be sent? (please provide contact name, department, street address including zip, no po box please, email address, and phone number).Please confirm if a credit or replacement is needed.If credit is needed: please provide the purchase order.If replacement is needed: to whom should the replacement be sent? please provide the contact's name, department, street address (including zip code), email address, and phone number.Please do not use a p.O.Box.Is this device or samples available for product analysis? if yes, to whom should the shipper kit be sent? (please provide contact name, department, street address including zip, no po box please, email address, and phone number).Please provide the status of the device(s) as it has not been received for analysis.If the device has been shipped, please provide the shipment tracking details.Provide the source or name and title of external person providing answers to follow-up (external person submitting answers to sales rep).
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