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The customer reported issues with safety needles resulting in needle sticks and near misses however specific incident information or a quantity of incidents could not be provided.They stated that when you close the safety cap, it actually just bends the needle.The needles do not fit properly into their syringes, and it is impossible to tighten them, and they often come unscrewed and fall off.The plastic safety cap also breaks off easily or gets bent when moving it out of the way to give an injection.Multiple staff members have had exposures due to needle pokes or near misses.They stated this is really unacceptable and a major safety concern for their staff who are frequently working with viremic hiv patients.Additionally they stated that the safety doesn't always engage well, the needle is more likely to dislodge from the hub than other products, and the needles are more likely to bend.Additional information received on 11oct2024 stated that they have had other staff member who did not get stuck, but the needle bent and almost poked them.Anecdotally, over a year ago now they had this exact needle malfunction and they were stuck after injecting a patient as they closed the safety cap which bent the needle, and when they went to discard the needle, they were poked).They were seen in the ed but the patient was an organ recipient, and therefore had very extensive bloodwork done and was quite healthy, so no follow up treatment was needed.
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This report when initially submitted encountered an internal issue potentially related to database connectivity.This issue was identified while implementing capa-57 which was opened following an fda inspection.Our evaluation of the risk, which follows guidance from iso 14971, indicates that the overall risk for the reported failure is low.This evaluation is based on our track and trend analysis and risk management files which are evaluated and updated constantly based on post market surveillance.Due to unavailability of batch number, the investigation couldn't be able to conclude.As part of our continued commitment to our customers, sol millennium will continue to monitor the complaints trend for the reported failure mode and take any corrective action based on our procedures, if a significant pattern emerges.
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