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Section a3b, a4 and a5: unknown/ asked but not available.Section d6a: if implanted, give date: not applicable, as lens was removed/replaced in the initial surgery.Section d6b: if explanted, give date: not applicable, as lens was removed/replaced in the initial surgery.Section h3: other 81: the device was not returned for evaluation.Therefore, a failure analysis of the complaint device cannot be completed.A review of the device history record, complaint trending, and risk documentation for this device will be performed.Upon completion of the review, if there is any further relevant information a supplemental medwatch will be filed.Attempts have been made to obtain missing information; however, to date, no response has been received.Additional information: section d9: device available for evaluation: yes section d9: returned to manufacturer on: 5/6/2025 section h3: device evaluated by manufacturer: yes device evaluation: visual inspection under magnification was performed on the suspect product and found the plunger rod was partially advanced with viscoelastic residue observed to be evenly distributed throughout the cartridge.Stress marks were observed on the cartridge tip but were in specification for a used device; the cartridge tip was observed to be deformed and cracked.The lens module was inspected revealing no issues or viscoelastic residue.Device assembly was inspected revealing no issues; viscoelastic residue was observed below the lens module indicating an excessive amount of ovd may have been used which could contribute to the complaint issue reported.Plunger rod advancement was inspected revealing no issues; no plunger rod damage or issues were observed.Visual inspection of the complaint lens reveal it was received coated in viscoelastic residue and torn (the torn off lens portion was found on the plunger rod tip).The lens was cleaned revealing scratches.The torn off lens piece was deformed and the haptic was damaged with a portion detached.No further evaluation was performed.Conclusion the complaint issue "delivery issue" was not identified during product evaluation.The other observed issues during the product evaluation could not be confirmed to be related to the manufacturing or design process.Based on the complaint investigation results, the product was released within specifications.No product deficiency or product malfunction could be identified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Additional information: section d9: device available for evaluation: yes.Section d9: returned to manufacturer on: 5/6/2025.Section h3: device evaluated by manufacturer: yes.Device evaluation: visual inspection under magnification was performed on the suspect product and found the plunger rod was partially advanced with viscoelastic residue observed to be evenly distributed throughout the cartridge.Stress marks were observed on the cartridge tip but were in specification for a used device; the cartridge tip was observed to be deformed and cracked.The lens module was inspected revealing no issues or viscoelastic residue.Device assembly was inspected revealing no issues; viscoelastic residue was observed below the lens module indicating an excessive amount of ovd may have been used which could contribute to the complaint issue reported.Plunger rod advancement was inspected revealing no issues; no plunger rod damage or issues were observed.Visual inspection of the complaint lens reveal it was received coated in viscoelastic residue and torn (the torn off lens portion was found on the plunger rod tip).The lens was cleaned revealing scratches.The torn off lens piece was deformed and the haptic was damaged with a portion detached.No further evaluation was performed.Conclusion: the complaint issue "delivery issue" was not identified during product evaluation.The other observed issues during the product evaluation could not be confirmed to be related to the manufacturing or design process.Based on the complaint investigation results, the product was released within specifications.No product deficiency or product malfunction could be identified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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