| Catalog Number |
0167L18 |
| Medical Device Problem Codes |
Device Damaged Prior to Receipt by User (1570); Component Missing (2306)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/01/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that customer received this foley case, but it was one each short.Customer would like credit for the one each they were missing.
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Additional Manufacturer Narrative
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The investigation is still in progress.Once the investigation is complete a supplemental report will be filed.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Event or Problem Description
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It was reported that customer received this foley case, but it was one each short.Customer would like credit for the one each they were missing.Per additional information received via mail on 04jun2025, stated that there was no sample to be sent back, this was a shortage, they ordered a case of 12 each but when opened a box there was only 11.
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Additional Manufacturer Narrative
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Upon further review, bd has determined that this mdr was reported in error.There is no allegation against a bd product since there was shipping damage caused shortage in product.Therefore, this report is being submitted as additional information.The reported event was inconclusive because this investigation did not result in any additional findings and no sample was available for evaluation.No actions can be taken at this time since a root cause was not identified.A review of the device history record did not show any problems or conditions that would have contributed to the reported issue.A labeling review was not performed because labeling could not have prevented the reported failure.Correction- d, f, h.Udi format updated with available product information per gudid.H11: section a through f - the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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Search Alerts/Recalls
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