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Hamilton medical ag complaint number: (b)(4).Follow-up 1: device evaluation.Hamilton medical ag received the logfiles of the device for analysis.All important actions such as operator settings, actions and alarms, etc.Are documented in the logfiles.The event date was reported as april 21, 2025; however, review of device logs indicates "fan failure" has alarmed intermittently since april 19, 2025.In addition, the device was off between april 20 to april 22.Hmi sent the fan (b)(6) to be replaced by the end customer.Following this, three follow-up attempts were made to verify whether the replacement resolved the reported issue.As of today, no response has been received from the end customer.
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