| Catalog Number |
11416751 |
| Medical Device Problem Code |
Use of Device Problem (1670)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/14/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Investigation was completed.Based on the information provided, the root cause was due to operator error.It appears that the operator printed a label of a patient who was not an inpatient but registered in the hospital¿s system.The incorrect printed label was placed on a sample and scanned by the operator.The results transmitted to the lis system and were transferred to the wrong patient.It was discovered that both patients had similar ids that had 1 digit different.The rp500e is performing as intended.
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Event or Problem Description
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The customer reported that on (b)(6) 2025 @ 18:06 a barcode label was printed for a patient (id: (b)(6) who was registered in the hospital system but was not an inpatient.The label was placed on a sample for an inpatient (id: (b)(6).The issue was discovered by the physician as there were no results in the inpatient's chart because results were transferred to wrong patient.Account numbers: (b)(6) (not inpatient), (b)(6) (inpatient).There is no report of injury due to this event.
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Search Alerts/Recalls
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