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The actual devices were returned for evaluation.They were only in use for a short period of time, as the customer had the product less than a month before the incident occurred.At some point during either transit, material handling, or reprocessing, the instruments may have been dropped with the tip-first, leading to structural deformation.The impact may have compromised the integrity of the product, thereby causing the breakage of the tip inserts.The root cause is transit damage.If any additional relevant information is identified, it will be submitted in a supplemental report.
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