| Model Number |
AZURION 7 M20 |
| Medical Device Problem Code |
Activation Failure (3270)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/23/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported to philips that the system was not booting up.The device was outside of clinical use at the time of the reported event.No harm to the patient or user was reported.Philips has started an investigation of this complaint.
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Additional Manufacturer Narrative
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Philips has investigated this complaint.The philips field service engineer (fse) inspected the system onsite and confirmed that the system was unable to boot up.Upon functional testing, the fse reviewed the logfile and found system software issue.To resolve the issue, the fse reloaded the software.After software reload, the system was returned to use in good working order.The codes were updated based on the investigation outcome.
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Search Alerts/Recalls
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