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It was reported that during placement, before reaching high torque values (40 ncm), the hexagon of the mount fractured inside the connection, causing significant difficulty in removing it.Procedure completed with other implant.Affected tooth position: 34.
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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report.B5: describe event or problem.G3: date received by manufacturer.G6: type of report.H1: type of reportable event.H2: follow up type.H3: device evaluated by manufacturer.H6: adverse event problem.H10: additional narrative.Zimvie received one (1) spmb8, (impl tapered sp 3.7mm 8mm hexagon) for evaluation.Visual evaluation was performed; there was signs of use.Damage to the implant was identified, likely from the removal process.The mount was fractured at hex.The hex piece was returned.Device history record (dhr) review was completed for the subject lot number 2120000904.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 2120000904 for similar events and no other complaint was identified.Review completed utilizing keywords: dental: functional: fracture: mount.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error, applying to much torque/speed during placement.Therefore, based on the available information, a device malfunction did occur.The mount was fractured at the hex.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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