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The complaint investigation for false elevated alinity i prolactin results included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, and in house testing.Data and information provided by the customer were reviewed and support the complaint issue.Review of tracking and trending for the alinity i prolactin assay did not identify an increase in complaint activity related to the complaint issue.Additionally, an increase in complaint activity was not identified for reagent lot 70308ud00.The device history record review did not identify any nonconformances, potential nonconformances or deviations associated with the lot number and complaint issue.In house accuracy testing was completed with a retained kit of the complaint lot.All validity and acceptance criteria were met during completion of the protocol, demonstrating that the lot is performing as expected.Labeling was reviewed and adequately addresses the issue.The customer used a plasma separator gel tube for the plasma sample, which is not verified for use with this assay per the package insert.Based on the investigation, the device met performance specification and performed as intended at the customer site, therefore there is no systemic issue or deficiency with the alinity i prolactin lot 70308ud00.All available patient information was included.Additional patient details are not available.
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