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Product complaint # (b)(4).H3 investigation summary: the product was returned to ethicon for evaluation.One empty foil packet was received for analysis.Product code vcp422h.During the visual inspection of the returned sample, no anomalies or issues related to labeling were observed during the evaluation.The barcode qr was readable with the scanner with positive result.The lot number is legitimate according to ethicon process.As part of the ethicon quality process, all devices are manufactured, inspected, and released to approved specifications.The event described could not be confirmed as the device performed without any difficulties noted.Although no product defect was identified, there may have been other circumstances or issues that occurred during the use of the device that could not be replicated during the laboratory analysis.H6 component code: g07002 - no device problem found.This report is being submitted pursuant to the provisions of 21 cfr, part 803, part 4 subpart b.This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by ethicon, or its employees that the report constitutes an admission that the product, ethicon, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial report, a follow-up report will be filed as appropriate.A manufacturing record evaluation was performed for the finished device lot, and no non-conformances were identified.The following information was requested, but unavailable: - please confirm if the vendor is authorized by jnj? - please provide the attachments for the products traceability information from edc and rdc? - how was the product purchased? - do you have the delivery / order number (b)(4)? - do you have the invoice for this shipment? - where did you purchase the product from? (company name, contact email/phone).- if available, container lp number/s (lp: license plate associated with each shipment) - was the device used on a patient? if so, was there any patient consequence? --received information as following from sales rep via phone today.The product was purchased from authorized vendor, other information requested is unknown.
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It was reported that a patient underwent an unknown procedure on (b)(6) 2025 and suture was used.Before use on the patient, 2d data matrix barcodes could not be scanned.It's reported that 2d data matrix barcodes on the package could not be scanned which make trouble on customer's warehousing work.As they manage product on package level.And they feedback the text on the package is not enough, they still want to scan the 2d data matrix barcode.There were no adverse reported.Additional information was requested.
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