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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 05-jun-2017 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the drawers failed.A field service engineer reset the emergency lever, verified drawer locks, powered down the system to test the backup battery, rebooted the station, checked all connected drawers, cleaned the aio, bioid, and keyboard cover, and tightened the barcode scanner cradle to resolve.The system functioned as intended after the field service engineer repaired the device.
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It was reported by the customer that when using the bd pyxis¿ anesthesia station 4000 system, the drawers would not close.The customer stated that this malfunction caused a delay in dispensing medication to patients.However, there were no adverse events or injuries reported based on this event.
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