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Mobius mobility made multiple requests for access to the device for investigation, but it was not made available.The user was interviewed by the mobius mobility service team.The user did not indicate he had any issues with the ibot.Mobius mobility reviewed the user's original device configuration and the history of support calls and parts requests from the user.The user had a fixed center mount foot platform with calfpads and rubber coated adjustable angle foot plate (11.5 inch x 10 inch).The device also had lateral thigh supports that had been adjusted to provide distal support at his knees.There were no leg straps on the order and there were no calls from the user indicating that they were having issues keeping their feet on the foot plate.In reviewing the training record with the assistive technology professional that performed the training, the user had no issues keeping his feet on the foot plate when maneuvering in standard, 4-wheel, balance, or stair modes.The user had, after delivery, reversed the lateral thigh supports making them more proximally positioned and this adjustment could result in the lack of foot/leg control when using the device, contributing to the incident.
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