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It was reported that on (b)(6) 2025, during a brevera procedure, an error displayed on the brevera device after the needle had been inserted into the patient.The customer was unable to clear the displayed error, and the system would not image or acquire tissue.The procedure was stopped and the patient was rescheduled, which will require a new incision.No further information is available.
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An investigation was conducted: brief description: it was reported on (b)(6) 2025 that during a procedure the brevera system (b)(6) began experiencing errors related to the filter cartridge and the system could no longer take images.The biopsy was stopped and the patient was rescheduled.The tech support representative was able to speak to the customer and learned that after switching to a new lot of disposables, the issue cleared, leading them to believe the issue was with the lot of disposables used.Initial evaluation: no parts were returned to hologic for initial evaluation.The system was in use for 28 months at the time of the complaint.Investigation methods and findings: none of the equipment used in the complaint was returned.As a result, no investigation could be performed.Cause/root cause: since no investigation could be performed, a definitive root cause could not be determined.In the case notes, the tech support personnel assigned to the case states that once the customer switched to a new lot of needles, they no longer had issues, indicating that the cause was the disposable itself.Based on this, the most probable root cause is a bad sensing magnet in the tissue filter tray preventing it from being recognized by the system.Conclusion: none of the equipment used in the complaint was returned for investigation.As a result, no issues could be confirmed, and a definitive root cause could not be determined.The tech support representative noted that the customer stated that after switching to a new lot of disposables, the issues were not experienced, indicating that the most likely root cause was an issue with that lot of disposables.Complaint confirmed: no
device history record (dhr) review:
system sku: (b)(4)
system serial number: (b)(6)
system manufacture date: 2/24/2022
system installation date: (b)(6) 2023
udi: (b)(4).The device history record for the serial number involved was reviewed and was found to have met all manufacturing requirements prior to shipment for distribution.This includes final inspection and packaging inspections.
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