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Updated fields: d4, d9, g3, g6, h2, h3, h4, h6, h11.The cusa clarity 36khz handpiece (c7036) was returned for evaluation: device history record (dhr) - the dhr documentation was reviewed and no anomalies during the manufacture or packaging that could be associated with the complaint incident was observed.Failure analysis - no service was completed and the hp was not formally analyzed but scrapped as requested by the customer.Root cause - the hp was reported to have overheated; however, this was not confirmed as the handpiece was returned to service and repair for scrapping.As a result, the hp was not formally analyzed but scrapped as requested by the customer.No capa escalation is required and no applicable capa is noted relevant to issue reported.
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