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Zimvie complaint number (b)(4).The following fields have been updated: b4: date of this report b5: describe event or problem g3: date received by manufacturer g6: type of report h1: type of reportable event h2: follow up type h3: device evaluated by manufacturer h6: adverse event problem h10: additional narrative zimvie received one (1) uniht, (titanium hexed uniscrew) for evaluation.Visual evaluation test was performed; signs of use was identified.The screw wouldn¿t thread into an in-house implant as intended.Unable to confirm loosening with all the available information.Device history record (dhr) review was completed for the subject lot number 1257729.No deviations or non-conformances, which could have caused or contributed to the reported event, were noted as part of the dhr.Complaint history review was performed for the reported lot number 1257729 for similar events and no other complaint was identified.Review completed utilizing keywords: dental: functional: loosening and dental: functional: damaged drive feature based on the investigation and risk management file review, the most likely root cause determined from the investigation was customer error.Therefore, based on the available information, a device malfunction did occur.The screw wouldn¿t thread into an in-house implant as intended.The reported drive feature event was confirmed.However, the reported loosening event was non-verifiable with all the available information.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the products were nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.At this time, the complaint investigation has been completed and the record will be closed.If additional information is received, the record will be re-opened for further evaluation.
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