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The device history record of reported lot number was reviewed, and it was confirmed that no non-conformities were reported during production.The quality inspection forms were reviewed, and it was observed that no defects were found, and the lot was released.The reported complaint was unable to be confirmed due to samples not being returned.Photos were not provided to confirm reported failure mode.Testing was not conducted for the investigation.If the product is returned at a later date, this complaint will be reopened for further investigation.
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