|
Additional information: g3, h3, h6.The failed device was not received for evaluation.Based on the provided information, which may include the device (if available and returned), pictures, videos, event descriptions, and any additional details from the field, arthrex concluded the most likely cause of the reported failure.The most likely cause is user error, including improper bone preparation, misaligned insertion, and/or failure to fully engage the screw with the screwdriver, resulting in the device breaking.The complaint allegation was confirmed based on the customer's attached picture, which shows two bio screw heads with broken small pieces.
|