| Model Number |
1009871 |
| Medical Device Problem Code |
Adverse Event Without Identified Device or Use Problem (2993)
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| Health Effect - Clinical Code |
Insufficient Information (4580)
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| Date of Event |
05/30/2025
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Type of Reportable Event
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Death
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Event or Problem Description
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The manufacturer received information from the patient's sister stating that the patient passed away.She wanted to know what she could do with the remstar plus w/ c-flex device.There was no allegation of malfunction or that the device caused or contributed to the death.The caller was directed to a dme or electronics bin to dispose of the device.Additional information has been requested regarding the details of the reported death.No medical intervention was reported.The manufacturer's investigation is ongoing.The device has not yet been returned to the manufacturer for evaluation.A follow-up report will be submitted when the manufacturer's investigation is complete.
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Additional Manufacturer Narrative
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This report is submitted to provide additional information from the manufacturer's final investigation findings and to include the related coding fields and date received by mfg.The manufacturer previously reported: "the manufacturer received information from the patient's sister stating that the patient passed away.She wanted to know what she could do with the remstar plus w/ c-flex device.There was no allegation of malfunction or that the device caused or contributed to the death.The caller was directed to a durable medical equipment (dme) location or electronics bin to dispose of the device.Additional information has been requested regarding the details of the reported death.No medical intervention was reported.The manufacturer's investigation is ongoing.The device has not yet been returned to the manufacturer for evaluation.A follow-up report will be submitted when the manufacturer's investigation is complete." the product associated with this complaint was not returned to the manufacturer.This report is being sent to conclude that no further investigation is possible.No device has been returned.No further evaluation is possible at this time.Multiple attempts to have the device returned for evaluation and investigation were unsuccessful.In addition, capa pr 7211 documents the investigation into similar complaints, correction/removal activities have been initiated (refer to h.9), and complaint code trending is reviewed on a periodic basis to evaluate field quality performance, and as an input to risk management activities.
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Search Alerts/Recalls
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