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Additional information provided in d.9., h.3., h.6.And h.11.No technical inquiries were received from the customer.One opened phacoemulsification tip, in a wrench, in a blister was received.The returned sample was visually inspected and was found to be conforming.The sample was then functionally occlusion flow checked and was found to be conforming as good water flow was observed exiting the phacoemulsification tip and nothing was observed extracted onto the filter paper.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The investigation conducted a non-conformance review of the reported lot number.No deviations, were identified and all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation concluded that the root cause of the reported event is not determined as the returned sample was conforming for all visual, dimensional, and functional testing.(met specification).No further investigative or manufacturing actions are warranted at this time due to that the returned sample met specifications.All phacoemulsification tips are 100% visually inspected by trained operators using 30x magnification during the manufacturing process.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).H.10 reflects all related report numbers associated with this product event that have been submitted at this time.
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