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Manufacturer's investigation conclusion: the reported event of fluid ingress was not confirmed as no product was returned.The provided information indicated the patient¿s previous oxygen humidifier was leaking onto the heartmate universal battery charger (ubc), a popping sound was heard, and the unit started smoking.The patient did not experience any adverse events due to this event.The unit was removed from patient use.Multiple attempts were made to obtain additional information regarding the serial number of the ubc, and if any products will be returned; however, no additional information has been provided and to date, no product has been received for further analysis.Per the provided information, the root cause of the reported event was determined to be due to the patient¿s oxygen humidifier leaking fluid into the ubc.Device history records could not be reviewed due to the serial number of the heartmate universal battery charger (ubc) not being reported.The heartmate 3 instruction for use was available for use at the time of the event.Section 3, entitled ¿powering the system¿, instructs the user to keep the universal battery charger (ubc) dry and away from water or liquid to avoid damage or electrical shock.The heartmate 3 patient handbook which was available for use at the time of the event, cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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