| Model Number |
R7220AA |
| Medical Device Problem Codes |
Break (1069); Optical Problem (3001)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/30/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The device will be forwarded to the manufacturing site for investigation.Should relevant additional information / investigation results become available, a supplemental medwatch report will be submitted unsolicited.This event is filed under internal complaint id (b)(4).
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Event or Problem Description
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It has been reported the scope was bent and blurry.No negative impact in state of health reported.
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Additional Manufacturer Narrative
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Conclusion: the customer's description of bent and blurry can be confirmed.During the examination of the optics, a severely bent shaft was found, which resulted in a broken rod lens.One or more rod lenses broke due to the enormous mechanical bending stress.The breakage means that imaging is no longer possible.The damage found is not due to a manufacturing/production defect but was most likely caused during clinical use/clinical reprocessing.No further action will be taken.The above conducted investigations did not reveal a root cause related to the labelling, the device or its history.All production related quality checks were passed, and no non-conformities were identified in the devices manufacturing records.The labelling was found to contain adequate instructions and warnings.The complaint history did not reveal any pickup in similar complaints; no trend was identified.This event is filed under internal complaint id (b)(4).
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Search Alerts/Recalls
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