| Model Number |
N/A |
| Medical Device Problem Code |
High Test Results (2457)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
05/15/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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An outside united states (ous) customer contacted the siemens healthcare diagnostics remote services center (rsc) regarding an erroneously elevated calcium_2 (ca_2) result on one (1) patient sample obtained on an atellica ch 930 analyzer.Siemens is investigating the event.
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Event or Problem Description
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The customer reported to siemens an erroneously elevated calcium_2 (ca_2) result obtained on one (1) patient sample on an atellica ch 930 analyzer.The erroneously elevated patient result was reported to the physician and questioned.The same sample was reprocessed on an alternate atellica ch 930 analyzer.A lower result was obtained, considered correct and reported to the physician.There are no known reports of patient intervention or adverse health consequences due to the erroneously elevated calcium_2 (ca_2) result.
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Additional Manufacturer Narrative
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Additional information (10-jul-2025): siemens healthcare diagnostics service operations support (sos) concluded the investigation of the event.Sos reviewed the information provided by the customer and the data from the instrument.No reagent or instrument issues were identified.Quality control (qc) recovered within the customer¿s laboratory ranges at the time of the event.Sos reviewed the calibration data for ca_2 on atellica ch 930 analyzer and observed variability for the c1 calibration coefficient across the different calibration events.The customer performed a new calibration prior to repeat testing which produced acceptable results.Based on the available information, the cause of the event maybe due to inconsistent reconstitution/handling of the calibrator material.A potential product issue was not identified.The customer is operational.The device is performing within specifications.No further evaluation is required.In section h6, the investigation finding and investigation conclusion codes were updated.Initial mdr 2432235-2025-00160 was filed on 18-jun-2025.
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Search Alerts/Recalls
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