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This is the 5th safety complaint for this lot, with the others for different reasons, and none were for infections.Manufacturing records for this lot were previously reviewed for other complaints.There were no discrepancies noted, and there were no nonconformances associated with this lot.A review of patient history notes provided during initial account setup was conducted, and patient history notes show a history of urinary incontinence, bladder cancer, kidney stones, blood in urine, and pelvic pain.The patient's medical history of incontinence and other urinary issues or draining issues during sleeping could have contributed to the infection, but the cause of this report is unclear.Complaint will be updated if more information is provided by the patient or doctor's notes confirming infection are received.Unable to confirm complaint of uti with the information provided.This is a risk management expected event as incontinence patients are at a higher risk for infection.There is no indication that the device failed to meet specifications or malfunctioned.There is no confirmed history of infection related to our product.There is no indication that the reported infection was at all permanent or impairing.As a show of an abundance of caution, the complaint will be reported.Refer to the files section of this feedback for the patient history notes from setup and the medwatch form.
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Patient called in to report draining issues with ml and a uti in the last month or two.Patient did not remember when, but mentioned he was hospitalized at (b)(6) hospital.Patient mentioned blocking the urine bag tube/ml bag sometimes while sleeping.Product specialist went over proper positioning to allow urine to flow away from the anatomy with gravity.Patient supplied ml lot # k35206.Product specialist left multiple voicemails with the patient for follow-up but could not be reached.Product specialist also left a voicemail with the hospital to acquire doctor's notes confirming the infection, but none have been received.
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