| Catalog Number |
8065753075 |
| Medical Device Problem Code |
Application Program Freezes or Fails to Launch (4031)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Investigation including root cause analysis is in progress.A supplemental mdr will be filed as necessary in accordance with 21 cfr 803.56 when additional reportable information becomes available.The manufacturer internal reference number is: (b)(4).
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Event or Problem Description
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A customer reported that during cataract surgery ophthalmic system crashed, and the screen locked when switching from core to cortex suction.The procedures requested on the screen were performed without success.There was no patient impact.
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Additional Manufacturer Narrative
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Additional information is provided in sections d.9, h.3, h.6 and h.11.The company representative confirmed the reported event (via the event log review).However, they were unable to replicate the issue while on-site.The system was tested and found to meet product specifications.A non-conformance based review of the serial number was performed and did not reveal any potential contributing factors to the reported complaint.A manufacturing device history record (dhr) review was performed prior to product release to ensure that the product was manufactured in compliance with the device master record.Based on the assessment, the product met release criteria.A review for complaints reported against this serial number was performed.No similar complaints were reported for the product serial under investigation with the same event code.The system was found to have no problem.Therefore, the root cause of the reported event is inconclusive.Manufacturer will continue to monitor data for evidence of adverse trending and take further action, as appropriate.The manufacturer internal reference number is: (b)(4).
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Additional Manufacturer Narrative
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Additional information is provided in sections h.6 and h.11.The company representative was able to confirm the reported event.The representative resolved the issue, but cleaning and lubricating the fluidics module.The root cause of the reported event is attributed to the wear and reliability of the fluidics.The manufacturer internal reference number is: (b)(4).
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Search Alerts/Recalls
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