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Additional information was provided in e.1., h.3., h.6.And h.11.The product was not returned.Photo was provided by reporter.Lens was shown anterior surface up in the lens case, positioned incorrectly.One haptic appeared to be bent-gusset area.Condition of the second haptic could not be observed due to the lens position.Unable to determine if there was viscoelastic on the lens.A device history record review and a non-conformance review of the reported lot number was conducted.No deviations were identified and all corresponding production release specifications defined in the device master record were met.Associated products were not provided.It is unknown if qualified products were used.The company lens model is only qualified for use in the company (a) and (b) cartridges.The specific issue was not provided.The provided photo shows one haptic appeared to be bent.A root cause could not be determined from the photo.Unable to determine if there was viscoelastic on the lens.It is difficult to make a determination of handling / damage without evaluation of the physical sample.A final root cause cannot be determined based on available information.Associated products were not provided.It is unknown if qualified associated products were used.The comapny lens model is only qualified for use in the company (a) and (b) cartridges.The instructions for use (ifu) instructs: company foldable iols are qualified for use with an company qualified delivery system (handpiece and cartridge) and ophthalmic viscosurgical device (ovd) combination.The ifu instructs that an company qualified delivery system and viscoelastic combination should be used.The use of an unqualified combination may cause damage to the lens and potential complications during the implantation process the ifu instructs: using holding forceps, grasp the lens by the optic edge and gently place the lens anterior side up into the back of the ovd-filled cartridge.The lens should be inserted until the optic is a little more than half-way inside the cartridge.Use the holding forceps to gently push down on the lens, verifying that the lens is on the bottom surface of the cartridge.Using holding forceps, take the trailing haptic, and gently fold the haptic onto the anterior side of the optic.Slowly grip or push the optic edge to position the lens as far into the cartridge as the forceps will permit, while ensuring the lens remains on the bottom surface of the cartridge and the trailing haptic remains on the optic.Failure to follow these steps may cause the lens to advance incorrectly causing delivery issues and/or damage.File will be reopened if new information or the sample is received.The manufacturer internal reference number is: (b)(4).
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