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This report is being submitted as part of remediation activities associated with capa # 643143, which is addressing mdr reporting guidance from fdas 1995 preamble, which ensures complaints related to corrections and recalls which were previously reported to fda under 21 cfr 806 are now reported as mdrs; this is not a new malfunction/event.This mdr related to the puerto rico manufacturing site has been assigned a medwatch number from the medtronic minimed northridge site, per variance 5.Pump passed the self test, active current measurement, rewind test,prime/seating test, basic occlusion test, occlusion test, force sensortest and displacement test.The power management parameters graphconfirmed the unloaded voltage (unloaded vlith) and loaded voltage(loaded vlith) was within spec range.However, pump received with a highsleep current measurement, problem isolated to the pcb 1.Pump received with scratched case, pillowing keypad overlay, crackedselect button keypad overlay, scratched keypad overlay and minorscratched lcd window.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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It was reported to medtronic minimed that the customer experienced rapid battery depletion, with batteries lasting only 36 hours despite using new energizer lithium batteries and receiving a replacement battery cap.The customer reported no adverse event.The event involved product(s) mmt-1715k.Troubleshooting was performed, which included reviewing alarm history, verifying battery usage, and suggesting adjustments to settings such as backlight timeout and screen management, but the issue persisted.The customer was advised to revert to their backup plan per hcp instructions and place the pump in storage mode.No harm requiring medical intervention was reported.The product was returned for analysis.
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