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It was reported to medtronic minimed that the customer experienced a battery issue and a stuck button alarm with their insulin pump.The customer reported no adverse event.The event involved product(s) mmt-1715k.Troubleshooting was performed, and the customer stated that no damage was found on the battery cap and battery compartment.Also, the pump had been exposed to moisture and contained fluid in the battery compartment and required a replacement.No harm requiring medical intervention was reported.The product was returned for analysis.
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This report is being submitted as part of remediation activities associated with capa#: 643143, which is addressing mdr reporting guidance from fdas 1995 preamble, which ensures complaints related to corrections and recalls which were previously reported to fda under 21 cfr 806 are now reported as mdrs; this is not a new malfunction/event.This mdr related to the puerto rico manufacturing site has been assigned a medwatch number from the medtronic minimed northridge site, per variance 5.Unit received with all buttons responding properly.No stuck button alarms noted.Unit passed selftest and displacement test.Unit received with high sleep current due to corroded electronic assemblies.Unit received with corroded battery tube and corroded motor home switch.Unit received with cracked battery tube threads, minor scratches on case and minor scratches on lcd window.Medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employees caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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