| Catalog Number |
PRO7000SE |
| Medical Device Problem Code |
Overheating of Device (1437)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/16/2025
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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A customer reported that in a non-surgical event on 16may25, the pro7000se, hall micropower+ high speed drill device ¿gets hot¿.There was no report of injury, medical/surgical intervention, or extended hospitalization for any patient or user.This report is being raised on the basis of malfunction with potential for injury upon reoccurrence.
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Additional Manufacturer Narrative
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The reported device has been returned to conmed; however, the complaint investigation has not been completed.A supplemental and final report will be filed following the completion of the complaint investigation.We will continue to monitor per regulatory requirements to help ensure patient safety.
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Additional Manufacturer Narrative
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Correction: block d9 date received has been updated.An evaluation of the returned device could not duplicate the reported event.A device history record (dhr) review found a non-conformance; however, it was not related to this failure.The service history was reviewed and no relationship to this complaint was found.A two-year review of complaint history revealed there has been a total of 67 reports, regarding 67 devices, for this device family and failure mode.During this same time frame (b)(4) devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be (b)(4) per the instructions for use, the user is advised to continually check handpiece for overheating.If overheating is sensed, immediately discontinue use and return equipment for service.Overheating of the blade or bur may cause damage to the blade or bur and may cause burns or thermal necrosis.Operate the handpiece for approximately 30 seconds, then stop the handpiece.Once the bur has stopped moving, carefully feel the end of the guard where the guard encases the shaft of the bur for overheating.If overheating is noticed, return guard for service.We will continue to monitor per regulatory requirements to help ensure patient safety.
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Event or Problem Description
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A customer reported that in a non-surgical event on 16may2025, the pro7000se, hall micropower+ high speed drill device ¿gets hot¿.There was no report of injury, medical/surgical intervention, or extended hospitalization for any patient or user.This report is being raised on the basis of malfunction with potential for injury upon reoccurrence.
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Search Alerts/Recalls
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