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Sensory medical is providing a replacement product.Sensory medical advised the complainant to remove the tech hub and replace with the cloth cover, which the parent confirmed had been replaced.Review of the manufacturing records for lot 240102m01 for the canopy concludes that all required product inspections were completed and passed the acceptance criteria.Sensory medical made five (5) good faith efforts to obtain additional information relevant to the investigation, but was unsuccessful in obtaining details that could facilitate the investigation.Multiple statements are made in the cubby bed user manual regarding safe use of the bed to prevent entrapment and other safety concerns.Do not allow anyone to climb or hang from the product.Do not allow anyone to jump on or against the product.You are responsible for providing adult supervision when using this product.Use the maintenance checklist in the manual to inspect the canopy, seams, zippers, electronic accessories, cords, metal frame, screws, slats, locks and safety sheets every 30 days.If any damage is present immediately discontinue use and contact cubby for repair or replacement.If any damage is present, immediately discontinue use and contact cubby for repair or replacement.Do not use product if any parts are missing, damaged or broken.Contact cubby for replacement parts and instructional literature if needed.Do not substitute parts.Periodically examine electronic accessories of this product for damage to the cord, housing or other parts that may result in the risk of fire, electric shock or injury.If the product is damaged, do not use it.Never leave patient user unattended for extended periods of time without monitoring and sensory stimulation.Sensory medical's root cause investigation is ongoing, and the company will supplement this report as necessary.There was no report of serious injury as a result of the event.
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