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A sample was not received at the manufacturing site for evaluation for the report of wrong labeling; however, the attached customer photos confirm the reported issue of an incorrect product description on unit carton box label.A review of the device history record traceable to the reported lot number, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.The photo review confirms that the reported issue of wrong labeling on the unit carton boxes.The customer report also states that the gtin number is different on the case and on the box; however, this is not a discrepancy.The global trade item number (gtin) is a unique product id number issued to each trade item including higher levels of packaging (unit, case, pallet, etc.).The leading number is different to identify the different levels of packaging (i.E.2, 1, 0) from the cases down to the product package.Based on the evaluation of the information received, the investigation concluded that the root cause of the reported event is manufacturing related due to a data entry error within the labeling software where the description field was not updated, resulting in an incorrect label stating 2.8mm instead of 2.6mm and was missed at label verification and downstream inspection.An acceptance quality limit (aql) sampling is performed to ensure that the product meets release acceptance criteria.Complaint data for all manufacturer products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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