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B3: approximated based on the date the manufacturer became aware of the event.H6: imdrf device code a020504 captures the reportable event of a tear, rip, or hole in the device packaging.H11: investigation results: the hydratome rx 44 device was not returned as it was reported to be disposed.A technical analysis could not be performed.However, a media analysis was performed on the two photos provided by the complainant where it can be observed that the device with its wire inside the labeled pouch, the pouch presents some black dots, however, it was not possible to determine if these dots are actually holes, another photo was provided and shows that the pouch was torn.No other problems with the device were noted.According to the photo provided by the customer the reported event of packaging tear, rip or hole in device packaging was confirmed.The results of the media analysis performed observed that the pouch was torn, however, the most probable cause of the reported event cannot be established due to lack of evidence.The product was not returned for analysis as it was reported to be disposed, and a technical analysis could not be performed.The investigation concluded that, without analysis of the device, the most probable root cause of the clinical observations is cause not established.
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