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It was reported that the patient reported backup battery fault, but none were seen on interrogation.When looking through memory on the system controller, a driveline disconnect and no external power were seen.The periodic log file confirmed the reported backup battery faults on (b)(6) 2025.The emergency backup battery did not pass the internal load test.The alarm appeared to have self-resolved.As a precaution, it was recommended to reseat ebb ribbon cable.The driveline disconnect or no external power alarm were unable to be seen.
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Section h6: medical device problem code corrected.Manufacturer's investigation conclusion: the reported event of backup battery fault alarms was confirmed via the submitted log files.The reported events of a driveline disconnect and no external power alarm was not confirmed.On (b)(6) 2025, the submitted controller periodic log file captured active backup battery fault alarms due to the backup battery not passing the load test.Due to the exact onset of the alarms not being captured the cause of the backup battery not passing the load test is unknown.The alarms resolved by the time data was captured on (b)(6) 2025.The backup battery fault alarms did not impact the controller¿s ability to support the pump and there were no other notable events captured in the log file.The submitted log files did not capture no external power or driveline disconnect alarms.Multiple attempts were made to obtain additional information regarding the cause of the driveline disconnect and no external power alarms, any troubleshooting steps taken, and if any product would return; however, no additional information has been provided and to date, no product has been received for further analysis.A root cause for the reported events was not conclusively determined through this analysis.A corrective action was opened to further investigate this issue.The device history records were reviewed and the records reveal that the heartmate 3 system controller, serial number (b)(6) , was manufactured in accordance with manufacturing and qa specifications.The current revision of the instructions for use (ifu) and patient handbook can be found on the eifu page of the abbott website.The heartmate 3 lvas ifu and heartmate 3 patient handbook are currently available.Section 7 of the ifu, entitled ¿alarms and troubleshooting¿, describes the visual and audible alarms associated with the backup battery fault, driveline disconnect, and no external power alarms and how to resolve them.Section 2 of the ifu, entitled system operations¿, includes how to perform a self-test on the system controller.It notes the importance of doing the test daily to ensure alarms are functional.This section also instructs the user to reconnect the driveline if it ever becomes disconnected as otherwise the pump will stop.This section also instructs the user on the proper procedure for exchanging their driveline.The patient handbook cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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