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H11: section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.Each event reported to bd is evaluated and investigated in accordance with our complaint investigation procedures.The investigation process includes, but is not limited to, evaluation of the event details provided by the complaint facility, a review of complaint history, manufacturing records and risk document where applicable, and an evaluation of the subject device when available to identify potential contributing factors.The date of event was not provided by the complainant/reporter; the date reflected in this report is the date on which bd became aware of the event.The device has not been returned to the manufacturer for evaluation.
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It was reported by the customer that "buckling" was occurring quite frequently, causing them to adapt their dilation technique to accommodate for it (such as a larger nick in the skin, stretching and pausing before continuing, and holding the device much closer to the hub of the dilator).There was no report of patient harm.The exact number of occurrences or devices was not provided by the complainant.
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