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Additional information - this mdr is being submitted to include the below: h6: investigation results under type of investigation, investigation findings, investigation conclusions.Revision 21 of 3709030 does not require a complaint that is type 2 reportable to open a child investigation.This child investigation was opened against a previous revision of (b)(4).Complaint investigation results: a complaint investigation has been initiated under complaint investigation child record (b)(4).The batch 6006035, in question was manufactured at the reynosa site.Device history record (dhr) review: the lot 6006035 was manufactured according to the work instruction (wi) version 69 and manufactured in the line inset 9 on 13/mar/2024, with a total of (b)(4) units.Glue-tubing lot: the lot 4c00029 was manufactured according to the wi version 61 and manufactured in the machine sc09 on 12/mar/2024, with a total of (b)(4) units.The lot 4c03170 was manufactured according to the wi version 61 and manufactured in the machine sc09 on 15/mar/2024, with a total of (b)(4) units.Review of the device history record (dhr) showed that a non-conformance (nc) 1844576 was opened during the sterilization processes actions were required.Therefore, device history record (dhr) showed that all relevant tests required during the related processes had been fulfilled and met the requirements.No deviation was identified, nor maintenance events were recorded related to complaint code.Conclusion summary of complaint investigation: as a result of the following: one non-conformance (nc) raised during sterilization process unrelated to complaint code and one extended was raised during the process unrelated to the malfunction reported, therefore, no non-conformance (nc) raised during production related to complaint code, no further actions are required.This complaint will not require further root cause investigation nor corrective and preventive action (capa) plan.Therefore, this issue will be monitored through the post market surveillance activities.
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