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It was reported that, as warehouse personnel were preparing the order at the international distributor, a hair-like fiber was identified within the sealed packaging of a cook dilator.The device was then set aside, and the manufacturer line coordinator was notified.A photo provided by the customer confirmed the presence of a hair-like fiber within the packaging.No harm has currently been reported.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Investigation ¿ evaluation.It was reported that, as warehouse personnel were preparing the order at the international distributor, a hair-like fiber was identified within the sealed packaging of a cook dilator.The device was then set aside, and the manufacturer line coordinator was notified.A photo provided by the customer confirmed the presence of a hair-like fiber within the packaging.No harm has currently been reported.Reviews of the documentation including the complaint history, device history record, quality control procedures and instructions for use (ifu), as well as a visual inspection of the returned device, were completed during the investigation.One unopened device was returned for evaluation.Upon a visual inspection, a hair-like fiber was found within the sealed packaging.The customer also provided a photograph showing the foreign fiber in the sealed package near the shaft of the dilator.Additionally, a document-based investigation evaluation was performed.A review of the device master record (dmr) concluded that sufficient controls area in place to detect this failure mode prior to release.A review of the device history record (dhr) found one quality control discrepancy, in which all affected devices were reworked prior to further processing.It should be noted that there were no other complaints associated with the final product lot number.Cook also reviewed product labeling; however, this lot is not supplied with an instructions for use (ifu) pamphlet.Evidence provided upon review of the dmr, dhr, product evaluation and customer provided photograph indicates the device was out of specification.However, review of the dmr and dhr suggests that there are no additional nonconforming devices in house or in the field.Based on the information provided, examination of the returned device, and the results of this investigation, it was concluded that a manufacturing deficiency contributed to the reported event.The photograph shows a foreign fiber near the shaft of the device in the still sealed package.Per the risk assessment no further action is required.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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