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The used pak was visually inspected and no obvious defects were found.The small part tray was not returned with the product.Both irrigation and aspiration luers were intact.Flare shape was observed in the blue socket fitting at the aspiration tubing insertion end.The product was tested using the unity console with the current software.The product could prime and tune with the handpiece, the 0.9 millimeter aspiration bypass system (abs) tip and infusion sleeve from the lab stock successfully.No message code appeared on the screen.Fluid air exchange (fa/x) function at the setting of 30 millimeters of mercury (mmhg) was performed on the infusion manifold.No air traveled from the console to the infusion cannula until the air control increased to 55 mmhg.The infusion air line was cut near the filter to test for air flow.Air came from the air source in the setting of 30 mmhg.Connecting the infusion air line together with a lab stock male-to-male fitting, no air came from the infusion air line.Tapping the air filter on the console arm tray, air came from the infusion manifold.The air filter did not generated air normally to the infusion cannula line.The ips/rps/aps sensor accuracy, aspiration and irrigation flow rate tests functioned per specification.The max vacuum level was 713.6 mmhg on the prime test results data.The product passed functionality per procedure.The investigation conducted a non-conformance review of the reported lot number.No deviations were identified, all corresponding production release specifications defined in the device master record were met.Based on the evaluation of the information and materials received, the investigation was unable to identify the root cause or origin of the reported event as the product functioned per specifications.Additionally, no manufacturing-related deficiencies were found that potentially could have contributed to the complaint.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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