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Va reported via email - found two u-100 syringes with a green needle shield in a u-500 packet.Lot # 3058741.Lot # 1291172.Catalog# 326730.Date of event 06/02/2025.Asking is mail kit should be sent to this va pharmacist.Please look into this request.Regards, customer support on tue, jun 3 6:56 am , name removed (b)(6) wrote: good afternoon, i am looking to connect with someone at bd/embecta to review a product issue with u-500 syringes.We would like to clarify if this is the intended design by bd or a safety issue with the lot.The u-500 syringes typically have a green cap with markings of 25-250 at 0.5ml.We would like to know if bd/embecta has a green tip u-500 syringe with these different markings of 5-50 ¿ and if we should assist with a safety report for review/validation.Respectfully, (b)(6).From: (b)(4) customer support email to case sent: monday, june 2, 2025 2:50 pm to (b)(6).Subject: [external] re: u-500 product safety question.Hello, bd is unable to complete your request as the previous diabetes care division of bd was separated in 2022 into a separate public company called embecta corp.As part of the separation, bd licensed the use of the name ¿bd¿ to embecta for a transitional period until embecta is able to change the branding on the diabetes care boxes from bd to embecta.However, given these products are manufactured and sold by embecta, embecta, not bd, manages any questions around insulin related products.You may reach embecta at 888-232-2737 or customercare@embecta.Com< thank you for reaching out to bd (b)(4).Customer care.Original message from: name remove (b)(6).Sent: 6/2/2025 1:30 pm.To: subject: u-500 product safety question.Good afternoon, i am looking to connect with someone at bd to review a product issue with u-500 syringes.We would like to clarify if this is the intended design by bd or a safety issue with the lot.The u-500 syringes typically have a green cap with markings of 25-250 at 0.5ml.We identified a u-100 labeled syringe with a green cap with markings of 5-50.The lot was either 3058741 or 1291172.We would like to know if bd has a green tip u-500 syringe with these different markings of 5-50 ¿ and if we should assist with a safety report for review/validation.Respectfully, xxxx.
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Additional information was added to: b4, g6, h2, h11.Investigation summary: additional information received, situation analysis embc-25-0007-sa and capa pr-00056 were opened to address this complaint.
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