MAUDE Adverse Event Report: ASCENSIA DIABETES CARE US INC. CONTOUR® NEXT GEN; BLOOD GLUCOSE METER

Model Number	7383
Medical Device Problem Code	Incorrect, Inadequate or Imprecise Result or Readings (1535)
Health Effect - Clinical Code	No Clinical Signs, Symptoms or Conditions (4582)
Date of Event	06/24/2025
Type of Reportable Event	Malfunction
Additional Manufacturer Narrative
The patient/family (a1) was the initial reporter (e1), so personal information was not entered.No information was captured in sections a2 and a4 as the customer's age and weight were not provided.The contour® next gen meter does not have an expiration date.Therefore, no information was captured in section d4 (expiration date).The warranty period of the meter is 5 years from the date of the original purchase.The customer provided the sku number associated with the contour® next gen serial # (b)(6) as 9732.Based on the review of adc's internal records, it was identified that the sku number associated with serial # (b)(6) of the contour® next gen meter is 7383.Based on this information, the model # has been captured as 7383, catalog # has been captured as 90004850, and udi number has been captured as (b)(4) in section d4.
Event or Problem Description
The customer reported a discrepancy in the service mode of the contour® next gen meter, which displayed 97 readings, despite the customer having conducted only 73 blood glucose tests till (b)(6) 2025.There was no allegation of an adverse event.The customer was advised to return the device for evaluation.A replacement meter kit was sent to the customer.
Additional Manufacturer Narrative
Despite multiple follow-up attempts, the customer did not return the device for evaluation.Therefore, a device history record was reviewed for the suspected contour® next gen meter, serial # (b)(6), and no manufacturing anomalies were found.

• Brand Name: CONTOUR® NEXT GEN
• Common Device Name: BLOOD GLUCOSE METER
• Manufacturer (Section D): ASCENSIA DIABETES CARE US INC.; 100 summit lake drive; valhalla NY 10595
• Manufacturer (Section G): PT PHC INDONESIA (REGISTRATION NUMBER: 3009204541); kawasan industri mm2100 blok o; cikarang barat bekasi; jawa barat, 17520 ; ID 17520
• Manufacturer Contact: shweta gulati ; 100 summit lake drive; valhalla, NY 10595 ; 9142361830
• MDR Report Key: 22583506
• Report Number: 1810909-2025-00111
• Device Sequence Number: 4540194
• Product Code: NBW
• UDI-Device Identifier: 00301937383014
• UDI-Public: (01)00301937383014(17)260430(10)PH24070004
• Combination Product (Y/N): N
• Initial Reporter Country: US
• PMA/510(K) Number: K241787
• Number of Events Summarized: 1
• Summary Report (Y/N): N
• Serviced by Third Party (Y/N): Unknown
• Reporter Type: Manufacturer
• Report Source: Consumer
• Initial Reporter Occupation: Other
• Remedial Action: Replace
• Type of Report: Initial,Followup
• Report Date (Section B): 10/02/2025

1 Device was Involved in the Event

1 Patient was Involved in the Event

• Is this an Adverse Event Report?: No
• Is this a Product Problem Report?: Yes
• Operator of Device: Lay User/Patient
• Device Model Number: 7383
• Device Catalogue Number: 90004850
• Device Lot Number: PH24070004
• Was Device Available for Evaluation?: No
• Is the Reporter a Health Professional?: No
• Type of Report(Section G): Thirty-Day
• Initial Date Received by Manufacturer: 06/25/2025
• Supplement Date Received by Manufacturer: 09/18/2025
• Initial Report FDA Received Date: 07/23/2025
• Supplement Report FDA Received Date: 10/02/2025
• Was Device Evaluated by Manufacturer? (Y/N): Yes
• Date Device Manufactured: 06/04/2024
• Is the Device Labeled for Single Use? (Y/N): No
• Is This a Single-Use Device that was Reprocessed and Reused on a Patient? (Y/N): No
• Usage of Device: Reuse
• Patient Sequence Number: 1
• Patient Sex: Female