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The used pak was visually inspected, and no obvious defects were found.The identification tabs and the infusion chamber were intact.The infusion cannula was not returned; lab stock was used for testing.The returned manifold, connectors, and components were found to be in good condition.The connectors were connected to the cassette and handpiece without any interference.The ball in the drip chamber¿s check valve moved freely per specification.The non-invasive flow sensor (nifs) on the cassette housing were in good condition.The light emitting diode rings on the console turned green as the probe connectors were engaged to the console indicating the proper communication between the probe and the console.5000 cut rate displayed on the console screen.The submerge leak test was performed on the cassettes.No leakage occurred during generating 200 millimeter mercury (hg) pressure.The returned product was tested using the console with the current software per procedure.The product could prime, tune with the handpiece, the 0.9 millimeter aspiration bypass system tip from the lab stock and returned infusion sleeve, and pass intra ocular pressure calibration successfully.The product was recognized as cassette on the console.Fluid flowed from the balanced salt solution bottle to the drain bag without any interfering.No bubble was observed in the nifs fluid path before the cleaning process.No air leak was detected from the infusion air line during priming process.No message code appeared on the screen.No leakage was detected from the handpiece, infusion manifold, cassette, irrigation/aspiration manifold, connectors, manifolds, pump elastomer or on the pump area of the fluidics module.The cleaning process was able to be performed after functional testing was completed.The products functioned within specification.The investigation conducted a non-conformance review of the reported lot number.No deviations that could have contributed to this event were identified and all corresponding production release specifications defined in the device master record were met.The root cause of the customer's complaint could not be established; the returned sample functioned per specifications.No contributing factors could be identified that could cause the customer¿s experience.No further investigative or manufacturing actions are warranted at this time due to the product meeting specifications.Receipt of additional relevant information or supporting materials will prompt a re-evaluation of the complaint investigation.Complaint data for all company products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.Quality assurance has reviewed this complaint and will continue to monitor data for evidence of adverse trending and take further action, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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