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Additional information: g3, h3, h6.The complaint device was not received for evaluation.Based on the provided information, which may include the device (if available and returned), pictures, videos, event descriptions, and any additional field data, arthrex concluded that the most likely cause of the reported failure is user error.This includes misaligned insertion, prying, or levering the device during insertion, which can result in the device breaking and/or being damaged.The complaint allegation could not be confirmed, as the device was not received for evaluation, and no evidence of the reported failure was provided.
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