| Model Number |
371110 |
| Medical Device Problem Code |
Unsealed Device Packaging (1444)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
06/12/2025
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The device is in process of being returned for evaluation.The investigation is ongoing.Once additional relevant information is identified, it will be submitted in a supplemental report.
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Event or Problem Description
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Complainant alleges, "the customer has reported that the package was not sealed and the product was not sterile.".
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Additional Manufacturer Narrative
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The actual device was returned for evaluation.The root cause is manufacturing error, specifically a foil jam on the production line.The instructions for how to proceed with material packed after a foil jam was not clear, and there were also no clear instructions for foil sealing die maintenance.Both of these were addressed previiously with a capa to put the correct procedures in place, but that was after this lot was produced.If any additional relevant information is identified it will be submitted in a supplemental report.
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Search Alerts/Recalls
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