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This mdr is being submitted as part of a retrospective review of records dating january 2022-december 5, 2024, under capa 10308384.The late submission of this report is justified by the thorough and detailed nature of the retrospective review process.This process was essential to accurately capture all relevant data and ensure the integrity of our reporting.We have included the capa reference for the retrospective review in the additional manufacturer narrative section of the fda form 3500a, as recommended.A review of the complaint history for (b)(6) was performed in salesforce which did not locate similar complaints with the same failure mode for this serial number.A review of the device history record for (b)(6) was performed from the date of manufacture 01-dec-2009 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the system drawer pocket 1-11 was unable to eject due to sticky residue, and drawer pocket 1-12 was stuck and did not eject, and liquid spill was there in inside the drawer.A field service engineer removed all drawers, cleaned drawer tracks, mini engines and drawers, and replaced two mini engines to resolve the issue.The system functioned as intended after the field service engineer troubleshot the device.
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